The support that you will get from your shared hosting provider is very important, regardless of whether you have pre-sales questions and you are not a customer yet, or you've got some technical trouble with an active account. Timely and clear information about a question or a problem can save you a lot of time and efforts, not mentioning that this can often be a sign that you're ordering from an actual web hosting supplier and not from some reseller. If you purchase a hosting account from a company that doesn't own its servers and it cannot access them immediately, it's likely that you'll wait for a couple of days so as to get a response to any kind of query, therefore your sites may remain offline for quite some time. In comparison, a supplier which offers numerous means of communication and has a support staff available all the time will assist you to right away and help you decrease or completely avoid any downtime and potential losses.
24/7 Customer Support in Shared Hosting
Our shared hosting come with 24/7/365 pre-sales, customer and tech support, so no matter if you're inquiring about our website hosting solutions well before you make a purchase or you are a current customer and you have any kind of question or a issue, you're able to contact us anytime, which includes weekends and holidays. We have a number of channels to get in touch with us - a couple of telephone lines around the world for your convenience as well as live chat support for billing, pre-sales and basic questions; emails as well as support tickets for more technical issues or any matters which require additional time to research and handle. In contrast to a number of other web hosting suppliers, our trouble tickets have a guaranteed maximum reply time of only 1 hour, so no matter what your trouble is, it'll be resolved in a timely manner and you will not waste days to get something fixed.